Frequently asked questions

Pokémonki is a Polish online Pokémon TCG store selling individual cards, rare collectibles, factory-sealed products and selected professionally graded cards.

Yes. Pokémonki operates in Poland, and orders are prepared and shipped from Poland. Our store supports Polish and English.

Yes. We sell authentic Pokémon TCG cards and products. We inspect individual cards before selling them. Check each listing for details about a specific card.

Pokémonki operates online from Warsaw, Poland. Our contact address is ul. Bliska 8, 03-804 Warszawa, Poland. Please contact us before arranging a visit or collection.

Email kontakt@pokemonki.pl or call +48 793 922 557. For order questions, include your order number to help us locate the details.

Our catalogue includes Pokémon TCG singles, rare cards, graded cards (slabs) and sealed products such as boosters and boxes. Check the store for current stock.

Yes. You can buy individual Pokémon cards without opening boosters. Search the catalogue by name, card number or expansion using the available filters.

Yes. Reverse Holo variants are available for selected cards. Check each product page for the current variant, price and stock.

The Slabs section features available professionally graded cards. The grading companies, grades and specific cards depend on current inventory.

Some product pages let you request a restock notification. You can also contact us about a specific card, although we cannot guarantee a restock date.

Review the product description and available photos. We inspect single cards before sale. If you need extra pictures of a specific copy, contact us before ordering.

Choose products, add them to your basket and proceed to checkout. Enter the requested details, select shipping and payment, then confirm your purchase.

You can browse and add products to your basket as a guest. Creating an account makes it easier to access your customer panel and account details.

Check the messages related to your purchase or your account panel if the order is linked to your account. Contact us with your order number if you need help.

Contact us as soon as possible with the order number and requested change. Availability of changes depends on whether packing or shipping has begun.

Contact us before dispatch if you placed multiple orders. We will check if combining them is possible; this may not be possible once parcels are being shipped.

Add products to your basket, enter your coupon code and review the totals. Codes may have expiry dates or eligibility conditions.

Shipping prices depend on the method and order details. Current options and charges are displayed on our delivery page and at checkout.

The store offers free shipping on orders of at least PLN 300, subject to current delivery conditions. Check your basket for the methods available for your destination.

Many in-stock products are marked for dispatch within 48 hours. Delivery after dispatch depends on the carrier and destination.

Yes, where the InPost parcel locker service is available for your destination. Shipping options and charges are shown before payment.

We also ship to supported countries outside Poland. Available delivery services and prices depend on the country and order; check them at checkout.

We protect singles with sleeves, toploaders and additional rigid packaging. The packing method depends on the type and number of products ordered.

The store supports electronic payments including BLIK and payment cards. Available options are shown at checkout.

Yes. Select BLIK at checkout and follow the payment provider's instructions.

Yes. You can switch the store's displayed prices between PLN and EUR. The final amount and payment currency appear before order confirmation.

Check the payment provider's messages and your order status. If you are unsure whether you were charged, contact us before paying for the same order again.

Consumers buying online generally have a 14-day withdrawal right, subject to legal exceptions. Please read our returns policy for the details.

Read the returns instructions, submit a withdrawal notice within the applicable period and provide enough information to identify your purchase. Return items as instructed.

Refunds follow applicable law and the store rules. Timing may also depend on receipt of returned items or proof they were sent back. See the returns policy.

Email kontakt@pokemonki.pl with the order number and a description. If possible, include photos of the parcel and item to help us investigate.

Yes. We buy selected Pokémon TCG cards, including valuable singles and larger quantities of lower-value cards. We agree the terms before the cards are sent.

We consider valuable singles, bulk cards, selected PSA, CGC and BGS graded cards and factory-sealed products. Acceptance depends on condition, authenticity and current demand.

Under our current published terms, valuable singles are valued using 80% of the comparable Cardmarket price for the same version, language and condition. Bulk, graded and sealed products may require individual quotes.

Send a list or photos showing card numbers, sets, language and condition. We will review the offer, send a quote and explain the next steps. Do not send cards before agreeing the terms.

After you accept the offer and we receive and verify the cards, we pay according to the agreed terms. If the condition differs from the description, we will contact you.